How can we help?
Have a query about our products or our brand? Check out the following list of frequently asked questions. Alternatively, if you can’t find the answer you’re looking for, get in touch. We’re always happy to help!
PRODUCTS FAQ
What’s the difference between the BeachShower Original and the Beach Shower Pro?
Our Beach Shower Originals come in both 5L and 8L capacities and are made from High-quality HDPE plastic (BPA-free) – perfect for a rinse.
Our Beach Shower Pro has a 10L capacity and is FDA approved as food grade - which means it’s 100% safe to drink from too.
How can I warm the water?
Our Beach Showers operate on a super simple system - just fill with warm water (<50°C/122°F for safety reasons and to protect the unit itself) and the 4mm neoprene cover will then keep it warm for a few hours so you can enjoy a nice and toasty shower.
How long does the water stay warm?
This varies a lot and depends on your surroundings, the temperature of the water you filled it with and the climate, so it’s very difficult to predict.
As an example, during wintertime in northern New South Wales Australia (average temps of 9°C to 20°C), we fill our Beach Shower with hot tap water around 8 am and load it in the van. By 12 pm it’s still nice and warm.
Will it stay warm even if I’m somewhere really cold?
Yes, but you will need to give it some TLC. By that we mean you should wrap an extra layer/s around your Beach Shower to keep it nice and snug (e.g. towel, blanket, windscreen sunshade etc...). This will ensure the water stays warm - even if you live in an area that experiences low outdoor temps.
What size Beach Shower should I choose?
We’re happy to help you find the right size Beach Shower for your needs, but the best place to start is to ask yourself two things: how will I use it and for how many people?
For individuals a 5L Beach Shower should do the trick. For couples, surfers, campers or larger families you’ll find an 8L or 10L Beach Shower is perfect. For more info about sizes, check out our guide here.
What is the water pressure like?
For a manual system we think it's pretty good! Expect when pumped to the max and pressurised as much as possible to get approx 40 PSI. Remember top up pumps are required as you make your way through the water and the pressure will drop until you top up with these additional pumps.
Do I need to continually pump for the shower to work?
Nope. You only need to pump it 7 to 9 times initially to build pressure (with a few top-up pumps when needed). In saying that, the number of top-up-pumps required will vary depending on the showerhead mode you’ve chosen. Learn more about the different showerhead modes here.
Can I shower hands-free?
Sure can! Just flick the switch to facilitate a continuous stream of water - no nozzle hold necessary. For an enhanced handsfree shower experience, grab a shower holder
How heavy are the Beach Showers when full?
Taking the weight of the Beach Showers themselves into account and with the understanding that 1L equals approx 1 kg...
- a 5L Beach Shower will weigh 6.5 kg
- an 8L Beach Shower will weigh just over 10 kg
- a 10L Beach Shower will weight approx 12.75kg
Can I store the Beach Shower horizontally when full of water?
We recommend storing upright to avoid any unnecessary bumps or knocks to the hose connector or pressure release value, which may then lead to escape of water.
Do I need to clean the inside of my Beach Shower?
Our Beach Showers are designed so that they don’t require regular cleaning.
We do however recommend the occasional cleaning with anti-bacterial tablets such as Milton or the good old white vinegar and water combo. In fact, the latter is great for cleaning the inner parts of the hose and cap.
Simply fill the bladder with ¼ white vinegar and pump to run the solution through the showerhead - switching modes to ensure you rinse every showerhead type. Once finished, fill it with clean water (cold) and run through all the showerhead modes once again.
What can I do if the water from my Beach Shower has a bit of a plastic smell?
If you've already given your Beach Shower a good rinse the next step is to add a few drops of vanilla into the equation.
Add the drops to an empty tank then fill with about 1L of water. Give it a good swish around, empty the tank and then leave it open to air and dry out.
The Beach Shower I want is out of stock. Will you restock it soon?
First of all, sorry that you missed out on your Beach Shower. We try to restock our products as soon as they’re sold out. The best way to get your hands on a sold-out Beach Shower is to *pre-order it. We’ll then get it to you as soon as it's back in stock.
*Please make sure you check the estimated delivery time when pressing the ‘Pre-order’ button. Please also read our pre-order T&C here for more info.
PROMOTIONS FAQ
Can I use a discount code on a sale item?
Discount codes cannot be used in conjunction with another discount code or promotion.
Do you run sales or promotions on the website?
Yes, we run sales and promotions throughout the year. If you want to save money or get access to the latest promo news, please sign up for our mailing list or follow us on Instagram @beachsoulofficial
ORDERS FAQ
What forms of payment do you accept?
We accept ShopPay, AfterPay, Zip, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and PayPal and bank deposits.
Can I cancel my order?
You can’t cancel an order once it’s been placed and started the fulfilment process. However, you can return the package once it’s been delivered. Please visit out Returns Policy page for more info.
Can I return my purchase?
Yes, to begin the return process, please submit your request for a return or exchange directly via our website.
Any items returned to us that don’t meet the requirements outlined in our Returns Policy will not be refunded. Keep in mind that you are responsible for any postage costs.
How do I return my purchase?
You can return your item through our online returns portal via our website!
Initiating a Return:
To begin the return process, please submit your request for a return or exchange directly via our website.
Packaging for a Return:
To ensure the item's condition is maintained and to facilitate the restocking process, it's important to use the original shipping box for returns.
Please refrain from returning the item in only the gift box it came in, as this does not provide sufficient protection during transit.
Remember, the responsibility for covering the cost of return shipping falls to you, the customer, and we're unable to provide additional shipping boxes for returns. Keeping the original shipping box is strongly advised for this reason.
Timeframe for a Return
We aim to process all returns or exchange requests within 10 business days of the physical product's arrival at our warehouse.
For more information about returns, please read our Returns Policy page here
I ordered the wrong size Beach Shower and want to change it. How can I do this?
The easiest way to return your Beach Shower is this:
Step 1: Return your Beach Shower unused and request a refund
Step 2: Purchase a new Beach Shower in your desired size
Note that all items returned must be unused and in brand-new condition to be eligible for a refund. Shipping costs are also your responsibility.
Find out more on how to complete a return HERE
What should I do if I receive the wrong item?
Firstly, HUGE apologies from us - we’re sorry things got mixed up. If you receive the wrong item, please submit a ticket via this link HERE
I don't think my Beach Shower is working correctly. What should I do?
In most cases, problems with your Beach Shower not working properly can be solved by our instructional video or by following some troubleshooting steps HERE
If after completing the troubleshooting steps, your Beach Shower is still not working correctly, submit a Warranty Ticket via this link HERE
I tried contacting you on the weekend but received no reply. What should I do?
Like everyone else we enjoy taking the weekends off, so we may not reply to you over the weekend. Don’t worry though! We promise to get back to you as soon as we can during the business week.
SHIPPING FAQ
How do I track my order?
You can track your order by clicking the tracking link provided in the shipping confirmation email. If you haven't received an email yet, don’t fret! All orders usually take around 24 to 48 hours to be dispatched.
I need to change the address on my order. How do I do this?
It’s crucial to double-check your shipping address when placing an order, as we’re unable to change or reroute shipments once an order is placed.
My order has been marked delivered but I still haven't received it. What has happened?
If the tracking link indicates that the package has been delivered but you haven't received it, please double-check with your family members/neighbours/friends first.
If the order is still missing, please contact the postal carrier your item/s have been shipped with (locate your countries local postal carrier in the shipping policy.) If they can’t find your order, you can then contact us and we’ll work with the postal carrier to locate it.
Who do you ship with?
Orders are shipped with the best carrier for their destination, this may include but is not limited to, Australia Post, DHL and USPS.
Your postal shipping provider will be outlined in your shipping confirmation email alongside your tracking number.
How much does shipping cost?
We offer free standard shipping on all orders over $99 within Australia. We also offer express shipping at an additional cost should you wish to receive your product urgently. The express shipping cost is calculated automatically for you at checkout.
For the rest of the world, the shipping cost will also be calculated for you at checkout.
Where do you ship?
To most places! Simply type in your address at checkout and the shipping cost will be automatically calculated for you.
Please be aware that international orders may be subject to local customs and import fees upon delivery. These fees are to be paid by you to the courier and not by Beach Soul®. If you choose to refuse the customs fee, your parcel may be abandoned and we will not be held responsible for any loss of funds as a result.
If you're unsure whether you're location is subject to customs and import fees, we recommend contacting your local customs office for more information before placing your order.
See our shipping policy for more info.
Are there import taxes and or/custom duties on international orders?
Please note that we ship from our warehouse in Australia, therefore deliveries outside of Australia may incur import taxes and/or customs duties.
Unfortunately, this is out of our control and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises.
See our shipping policy for more details.
How long will it take for my order to arrive?
We endeavour to post your order the following business day after it’s been placed and payment processed.
During peak holidays, it might take up to 2-3 business days. You’ll receive a shipping confirmation email with a tracking link once it’s been shipped.
Check out Australia Posts estimated domestic delivery timings here and for international delivery timing estimates have a look here.
Please note that once your order has been processed by Australia Post, we have no control over delays.
Contact Australia Post directly for further info on the tracking of your order. We also don’t issue any refunds if your order is delivered late or if it was sent back because it was incorrectly addressed or not collected.
WARRANTY FAQ
What does this warranty cover?
Our Beach Showers are covered under a 12 month Manufacturer's Warranty. If there’s a manufacturing defect with your Beach Shower, please submit a Warranty Ticket that is to include proof of purchase and photos/videos showing the issue. We'll then start a warranty claim as soon as possible.
How do I lodge a warranty claim?
Please submit a Warranty Ticket and include proof of purchase and photos/videos showing the issue. We can then begin the warranty claim process.